No-Show / Cancellation Policy

In order for our office to operate effectively and provide the best care for your children and family, Callie Pediatrics implemented an Appointment No-Show/Cancellation policy, effective August 1, 2020.

Why? No-shows and canceled/rescheduled appointments affect our ability to provide continuity of care, as each appointment requires preparation and coordination. As a small private practice that provides personalized care, we don’t have the ability or capacity to repeatedly re-schedule appointments, especially during summer physicals and winter sick seasons. A no-show or late cancellation also negatively impacts other patients who need appointments, as it is too late to fill that slot.

The Policy: If for any reason you are unable to keep your child’s appointment, a parent/guardian must contact our office 24 hours before the scheduled appointment time. After three no-shows for one child in a 12-month or five total for a family, in a 12-month time period, dismissal will apply to all family members seen by the practice. Callie Pediatrics will follow the following protocol for No Shows within a 12-month period:

1st occurrence: An attempt will be made to call the parent/guardian and remind them of No-Show policy.
2nd occurrence: An attempt will be made to call the parent/guardian and remind them of No-Show policy.
3rd occurrence (or 5 total, for a whole family): An attempt will be made to call parent/guardian and a letter will be mailed to the address on file informing of dismissal.
Dismissal: Callie Pediatrics will provide acute care for 30 days until a new provider can be found and records are transferred. Dismissal will apply to all family members seen by the practice.

Callie Pediatrics is not responsible for inaccurate phone numbers and addresses. It is the parent/guardian's responsibility to keep this information current with our office.