CALLIE PEDIATRICS
Caring for families since 1973

 

 

Especially during this COVID-19 emergency, a “televisit” allows our patients to access our providers quickly, efficiently and without travel or risk of exposure.  These visits will not be the same as a direct patient/health care provider visit because we will not be in the same room.  However, the technology allows us the next best option: to communicate using two-way simultaneous audio-visual technology through your computer/laptop or mobile device.  

 

Using this technology, we will be able to discuss and observe your child’s symptoms (e.g. a rash) and capture images when necessary.  As with an in-person visit, the notes from the visit will be protected in our electronic medical record, in line with HIPAA (privacy) requirements. You will also have access to a Visit Summary in our Portal.  

 

With this kind of technology there is always a risk of interruption and technical difficulties and the possibility that your child will need to be seen in-person.  

 

If your provider believes that a televisit does not meet the standard of care needed to best treat your child, they will advise you to come to our office for an in-person appointment. You may also opt for an ER visit if you believe the symptoms require that level of care.  

 

You also have the right to discontinue a televisit at any time, but you will either need to schedule an in-person visit or seek care at the closest emergency room if you believe that the symptoms warrant that level of care.   

 

Please feel free to ask us any questions about how a televisit works and the risks, benefits, and alternatives.  

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Computer / Laptop Instructions (wifi needs to be at least 3 mbps) --easiest method.
 

1. As you would for an in-person visit, call our office (520.98.3383) to speak with a provider who is doing triage (see COVID-19 Update) and/or to make an appointment. 
    

2. Once the Televisit is scheduled and our front desk has made sure that your child is activated ("web enabled") and that we have your current email/cell number, you will receive a “Telemed” Appointment Confirmation email (it usually takes about 10-15 minutes to appear in your email. 

   • If the email does not appear, look in your Spam folder or call the office).  You DO NOT need to be logged into the Portal.

   • On the email, select the orange button.

   • Next, enter your child’s vitals (at least weight and temperature if possible) and then select the “Submit" button.  

   • Your computer will then be checked (“Compatibility check”) to make sure the computer audio, video, and bandwidth works (at least 3 mbps).  If it all works, a “Start TELEVISIT” button will appear.   The patient/parent will then be in the waiting room.  The provider can join at the appointment start time (but not before). 
      

Healow APP instructions (for a mobile device)
 

1. As you would for an in-person visit, call our office (520.98.3383) to speak with a provider who is doing triage (see COVID-19 Update) and/or to make an appointment.  Make sure we have your currnt email, and cell # in our system. 
    

2.  Download the app from your App store.  Our Practice code is HEADAA.   Please do this part as soon as you can, so you have plenty of time to make sure the technology is working. 
    

3. If you already use our portal and have a username and password for your child’s account, you can use that information to log onto the app and home screen/dashboard. 
    

   • Access the Televisit appointment by selecting the top Red button (slice) on the screen.  Then, on the next screen, tap the appointment or the small eye. On the last screen, select the button at the bottom of the page. You will then be in the “Waiting Room.”  

     
      

• If you have never used the Portal, have forgotten your password, or are locked out, due to too many attempts, call our office or email portal@calliepeds.com-- we can reset your password and unlock the account. 
  
  --You will then be sent an email with the user name and Instructions.  If you don’t see the email in 15 minutes, look in your Spam folder or call the office. 
  
  --On the email, either select the “Set Up Portal Account” button (orange) which will bring you to a screen that will send a verification code to your cell phone.  Then set up the account. 
  OR
  If your portal is already set up (e.g. forgotten password), you can also select the “Portal Link” button. Then, on the next screen, enter your cell number (it needs to be in our system), and receive a verification code.  Finally, enter the code and your child’s birthday. 

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  • Access the Televisit appointment by selecting the top Red button (slice) of the screen.  Then, on the next screen, tap the appointment or the small eye. On the last screen, select the button at the bottom of the page. You will then be in the “Waiting Room.” 

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